Commitment to Cleanliness
Our Restaurant Protocols

Our Restaurant Protocols

Bourbon Steak is extremely fortunate to be able to continue serving valued customers at this time. While we will always be devoted to delivering timeless cuisine and exemplary service, the safety of our guests and team members is our #1 priority at all times. For this reason, Bourbon Steak has introduced a number of operational changes and precautionary steps for the health and wellbeing of our community.



Frequent Disinfecting

Tables tops, counters, chairs, and all other high-activity surfaces around the restaurant will be sanitized regularly.


Social distancing

Seating capacities at the restaurant have been reduced to follow local ordinances, allowing for a minimum of six feet between tables.


high touch objects

The restaurant has removed reusable menus for the time being and will be handing out single-use menus instead.


Take-Out and Delivery

Food from the restaurant is available for pickup, and in-room dining deliveries are made contactless to guestrooms only.


Dedicated Team

All associates at the restaurant are required to complete comprehensive certification training in disinfection, sanitation, and safety.


Staff Safety Protocols

All staff members at the restaurant will be required to take daily temperature checks before entering the property.

Precautions at Bourbon Steak
Precautions at Bourbon Steak
  • Bourbon Steak’s new hours are Tuesday - Saturday from 6 pm - 10 pm. The restaurant will be closed Sunday - Monday.
  • Take-out from the restaurant is available.
  • Touchless hand sanitizer dispensers have been added at the restaurant’s entrance.
  • The restroom is fully equipped with touch-free devices including the sinks, soap, and paper towel dispensers.
  • Self-serve buffets have been suspended at this time.


From JW Marriott Miami Turnberry Resort & Spa

The safety and wellbeing of our associates, guests, and members is of paramount importance at JW Marriott Miami Turnberry Resort & Spa. Under the guidance of the CDC, local government, and health officials, we've instituted an extensive, multi-point safety and sanitization program.

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To address medical needs immediately, JW Marriott Turnberry guests have the option to use SKYDOC 24-hours a day to communicate via their computer/cell phone or schedule a doctor to visit in the comfort of their guestroom.

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The resort lobby will have non- invasive temperature checks utilizing standalone body temperature check machines. Anyone displaying a temperature over 99.5°F will be taken to a private area for a secondary temporal temperature screening. Guests confirmed to have a temperature over 99.5°F will not be allowed entry to the property and will be directed towards appropriate medical care.

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Guests will be advised to practice physical-social distancing by standing at least six feet away from others not traveling with them in all public areas (standing in lines, using elevators or moving around the property). Restaurant tables and other physical layouts will be arranged to ensure appropriate distancing. Associates will also be reminded to practice physical-social distancing by standing at least six feet away from guests and other associates when possible.

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Touchless hand sanitizer dispensers will be placed at key guest /associate entrances and contact areas such as driveways, reception areas, the resort lobby, restaurant entrances, meeting and convention spaces, elevator landings, pools, spa, salons and exercise areas.

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JW Marriott Turnberry will follow the guidance of the CDC, OSHA, and the World Health Organization. The resort has increased its cleaning and sanitizing protocol in all guestrooms and public spaces with the use of a state-of-the-art electrostatic spray system and hospital- grade multi-surface cleaner. The areas include but are not limited to; front desk check-in counters, elevator and elevator buttons, door handles, public bathrooms, guestroom keys and locks, stair handrails, gym equipment, dining surfaces, and seating areas. All bed linen and laundry will continue to be washed at high temperatures and in accordance with CDC guidelines. All public restrooms will be equipped with touch-free devices, including sink, soap, and paper towel dispensers.

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All JW Marriott Turnberry associates will be tested for COVID-19 and will be monitored daily via non- contact thermometers. Associates confirmed to have a temperature over 99.5°F will not be allowed entry to the property and will be directed towards appropriate medical care. Associates temperature checks will take place daily at our designated associate entrance and will be monitored by our Security Personnel in partnership with Human Resources.

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Returning associates will complete a certified remote workplace disinfection, sanitation and safety training program within 5 days of their return date. All associates will receive training administered by our Cleanliness Champions on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations, and Security. Training will be repeated every two months or until the end of the pandemic.

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Valet services have been modified to follow the recommended social distancing practice. Valet attendants will be required to wear and utilize PPE gear (masks and gloves). Attendants will step away six feet, while guests open their own vehicle door. After parking a vehicle, the valet attendant will wipe it down and will switch gloves prior to servicing the next vehicle.

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Each guest will receive an amenity bag at check-in containing two disposable masks, a bottle of hand sanitizer, and a package of wipes.

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All restaurants and bars will reduce seating capacities as directed by local and county ordinances, allowing for a minimum of six feet between each table. Single-use menus with limited items will be used and grab and go facilities will honor social distancing. When made available; In-Room Dining deliveries will be contactless to guestroom doors only and self- serve buffets will be suspended and replaced with a la carte options.